FAQs
Frequently Asked Questions (FAQ)
Welcome to the SereneGlow FAQ section. We’re here to ensure your shopping experience is as smooth, informed, and enjoyable as possible. If you don’t see your question listed below, feel free to contact our customer care team for personalized assistance.
PRODUCTS & INGREDIENTS
1. What kind of products does SereneGlow offer?
SereneGlow curates a thoughtfully selected range of high-quality beauty and wellness products, including skincare, haircare, bath essentials, clean cosmetics, and lifestyle items. We prioritize brands and formulations that align with our commitment to natural ingredients, sustainable practices, and exceptional performance.
2. Are SereneGlow’s products cruelty-free?
Yes. Every product we carry is 100% cruelty-free. We are deeply committed to ethical beauty and work only with brands that share our values by ensuring no animal testing is conducted at any stage of product development.
3. Do you offer vegan or organic products?
Many of the products we offer are vegan, organic, or both. Each product listing clearly indicates whether it is vegan, organic, or contains any certified ingredients. You can also filter by these attributes when browsing our collections.
4. How do I know which product is right for my skin type?
Each product page includes detailed information, including skin type suitability and usage instructions. If you need further guidance, our beauty advisors are happy to offer personalized recommendations via email or live chat.
ORDERS & SHIPPING
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). All transactions are secured and encrypted for your safety.
6. How long will it take to process and ship my order?
Orders are typically processed within 1–2 business days. Standard domestic shipping takes between 3–7 business days. You will receive an email confirmation with tracking information once your order has shipped.
7. Do you offer international shipping?
Yes, we currently ship to a number of international destinations. Shipping costs and delivery times vary depending on your location. Customs duties may apply and are the responsibility of the customer.
8. How can I track my order?
Once your order has been dispatched, a tracking number will be emailed to you. You can also view your tracking details by logging into your SereneGlow account and navigating to the “My Orders” section.
RETURNS & EXCHANGES
9. What is your return policy?
We accept returns on unopened, unused products within 30 days of delivery. To initiate a return, please contact our customer service team with your order number. Once your return is received and inspected, a refund will be processed to your original payment method. For hygiene and safety reasons, we cannot accept returns on opened or used items unless the product is defective.
10. Can I cancel or modify my order after placing it?
To ensure fast order processing, we begin preparing orders shortly after they’re placed. If you need to make changes, please contact us though we cannot guarantee modifications or cancellations.
ACCOUNT & SUPPORT
13. Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to track orders, manage returns, and enjoy a faster checkout experience in the future.
14. How do I contact SereneGlow customer service?
You can reach our customer care team at info.sereneglow@gmail.com or via our contact form. We typically respond within 24 hours, Monday to Friday. For urgent issues, our live chat is available during business hours.
SUSTAINABILITY & VALUES
15. What sustainability practices does SereneGlow support?
We actively seek out partners and brands committed to clean, eco-conscious formulations, responsible sourcing, recyclable packaging, and low-waste production. Sustainability is at the core of our mission to offer beauty without compromise.
16. Do you offer a rewards or loyalty program?
Yes! Our SereneGlow Rewards Program allows you to earn points with every purchase, referral, or review. Points can be redeemed for discounts on future orders. More details can be found under the “Rewards” tab on our website.